Lasetech Service is the dedicated maintenance division ensuring performance beyond technology.
From installation to emergency support, our certified engineers provide reliable, world-class service to clinics and distributors worldwide — built on precision, transparency, and trust.
What Drives Us
At Lasetech Service, our mission is to maintain unmatched operational reliability for every client.
Through proactive maintenance, rapid response, and certified technical expertise, we ensure that each system continues to deliver superior performance throughout its lifecycle.
We are committed to maximizing uptime, protecting investments, and empowering clinics with service excellence that matches the quality of our technology.
1.Device Delivery to the Client:
The maintenance process begins from the moment the device is delivered to the client.
A delivery report is prepared, including all device components, their serial numbers, and any notes regarding the device’s condition at the time of delivery.
Periodic Visits
A preventive maintenance schedule is established with one visit every three months.
All visits are coordinated in advance with the client to ensure the device’s availability and that no treatments are scheduled during maintenance.
Each visit includes a general performance check, cleaning of filters and lenses, and inspection of operating software and technical calibration.
Emergency Visits
In the event of any malfunction or sudden issue, maintenance requests are received, and immediate emergency visits are organized.
The technical engineer diagnoses and resolves the issue on-site whenever possible.
If further action is needed, a detailed technical report is submitted specifying the required procedure.
Maintenance Report
After every visit (whether periodic or emergency), a detailed maintenance report is prepared, including:
Type and date of the visit
Device condition before and after maintenance
Parts or consumables replaced (if any)
Signatures of both the technician and the client
Post-Warranty Contracts
After the warranty period expires, clients are offered maintenance contract options, which include two types:
Visits-only contract: Periodic maintenance visits without spare parts.
Comprehensive contract: Includes visits, spare parts, and consumables.
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